Customer Experience Specialist - LA | Flexible Hours

PLS; Lancaster (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Vacation

Advancement opportunities

Ongoing training

Job summary

PLS in Los Angeles, CA is hiring a Customer Service Representative to be the face of our retail financial services network. You will deliver exceptional service and educate customers on our products and services.

You will work in a fast-paced store environment, handle transactions, maintain accuracy, and follow federal/state/local regulations. Bilingual English/Spanish is a plus; flexible hours including mornings, evenings, weekends, and holidays.

Qualifications

• Previous customer service experience in hospitality, financial services, retail or restaurant preferred.
• Ability to engage with customers.
• Attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Honesty and integrity.
• Ability to work flexible hours, including early mornings, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsibilities

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Skills

Customer service

Engage with customers

Detail-oriented

Multi-tasking

Professional appearance

Integrity

Flexible hours

English fluency

Bilingual (English/Spanish)

Job description

PLS in Los Angeles, CA is hiring a Customer Service Representative to be the face of our retail financial services network. You will deliver exceptional service and educate customers on our products and services.

You will work in a fast-paced store environment, handle transactions, maintain accuracy, and follow federal/state/local regulations. Bilingual English/Spanish is a plus; flexible hours including mornings, evenings, weekends, and holidays.