Part-Time CSR - Customer-Centric FinServ

PLS; Houston (TX); Presencial; USD 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision

401(k)

Vacation

Opportunities for advancement

Ongoing training

Descripción de la vacante

PLS, a leading retail provider of financial services, is hiring a Part-time Customer Service Representative at our Houston store. You will be the face of PLS, delivering superior service while educating customers on our products and policies.

The role requires engaging with customers, handling transactions with accuracy, and maintaining compliance with federal, state, and local regulations. Flexibility to work mornings, evenings, weekends, and holidays is essential, and bilingual English/Spanish

Formación

• Previous customer service experience in hospitality, financial services, retail or restaurant is preferred.
• Ability, willingness, and comfort to engage with customers.
• Ability to offer products and services to customers based on their needs.
• Exceptional attention to detail and ability to multi-task.
• Professional appearance and demeanor.
• Must be honest and have integrity.
• Able to work flexible hours, including early morning, evenings, weekends, and holidays.
• English fluency is required.
• English/Spanish bilingual is a plus.

Responsabilidades

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Conocimientos

Customer service

Multi-tasking

Attention to detail

Integrity

Professional appearance

Bilingual EN/ES (plus)

Descripción del empleo

PLS, a leading retail provider of financial services, is hiring a Part-time Customer Service Representative at our Houston store. You will be the face of PLS, delivering superior service while educating customers on our products and policies.

The role requires engaging with customers, handling transactions with accuracy, and maintaining compliance with federal, state, and local regulations. Flexibility to work mornings, evenings, weekends, and holidays is essential, and bilingual English/Spanish