Customer Service Pro – Electrical Distributor

Sonepar Canada, Inc.; Irving (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid time off

Paid parental leave

401(k) retirement savings with company match

Professional and personal development programs

Opportunity to become a shareholder

Employer-paid disability insurance

Employer-paid life insurance

Wellness programs

Gym reimbursement

Tuition reimbursement

Earned wage access

Job summary

Sonepar Canada, Inc. is seeking a Customer Service Representative (CSR) in Irving, Texas. The CSR will assist customers via phone, email, and in person, ensuring high customer service standards.

Strong interpersonal communication, effective time management, and a high school diploma are necessary. The position includes responsibilities such as developing customer relationships, handling orders, and resolving issues efficiently.

We offer various benefits including paid time off, a 401(k) plan, and professional development opportunities.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Ability to organize and manage multiple priorities and meet deadlines.
• Flexibility to effectively adapt to change.

Responsibilities

• Understand all product capabilities and features.
• Develop customer relationships to meet needs.
• Assist customers with orders and product questions.
• Negotiate profitable pricing.
• Proactively follow up on customer needs.
• Resolve customer issues efficiently.

Skills

Interpersonal skills

Time management

Adaptability

Education

High school diploma or GED

Job description

Sonepar Canada, Inc. is seeking a Customer Service Representative (CSR) in Irving, Texas. The CSR will assist customers via phone, email, and in person, ensuring high customer service standards.

Strong interpersonal communication, effective time management, and a high school diploma are necessary. The position includes responsibilities such as developing customer relationships, handling orders, and resolving issues efficiently.

We offer various benefits including paid time off, a 401(k) plan, and professional development opportunities.