Customer Experience Specialist — Electrical Distributor

Sonepar Canada, Inc.; La Porte (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement savings with company

Life insurance for employee

Disability insurance

Wellness program

Gym reimbursement

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

Summit Electric Supply in Texas is seeking a Customer Service Representative to assist customers by phone, email, internet, or in person, working with the service-center sales staff to deliver excellent service.

The role requires strong communication, multi-tasking, flexibility, and a high school diploma; responsibilities include handling orders, quotes, pricing, and resolving issues while supporting warehouse and counter staff.

Qualifications

• Excellent interpersonal and communication skills, both oral and written.
• Time management – ability to organize and manage multiple priorities and meet deadlines.
• Flexibility – ability to effectively adapt to change.
• High school diploma or GED.

Responsibilities

• Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
• Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
• Assist customers over the phone or via internet with orders, quotations, and product questions
• Negotiate profitable pricing with both customers and suppliers
• Proactively follow up on customer orders, challenges, and needs
• Resolve customer concerns and issues as efficiently and effectively as possible
• Assist counter and warehouse associates as needed

Skills

Interpersonal communication

Time management

Flexibility

Written communication

Education

High school diploma or GED

Tools

CRM software

Job description

Summit Electric Supply in Texas is seeking a Customer Service Representative to assist customers by phone, email, internet, or in person, working with the service-center sales staff to deliver excellent service.

The role requires strong communication, multi-tasking, flexibility, and a high school diploma; responsibilities include handling orders, quotes, pricing, and resolving issues while supporting warehouse and counter staff.