Bilingual Customer Service Rep: Cash & Payments Expert

CCF Family of Brands; California; On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Training program

Learning LMS

Cross-brand mobility

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k)

Life and AD&D insurance

Discount marketplace

PTO 12 days

Casual dress

Job summary

CCF Family of Brands in California is seeking a bilingual Customer Service Representative (CSR) to assist customers with check cashing, money transfers, and payments in a high‑performance retail setting. The role emphasizes in‑store service, accurate transaction processing, and relationship building to drive repeat business.

The position includes hands‑on training, coaching, and potential advancement within the growing company.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Ability to accurately enter data and handle cash.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including vault and cash drawer management.
• Uphold compliance with Company policies and laws.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic environment with multiple tasks to meet standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time schedule with regular, in-person attendance (40 hrs/week).

Skills

Bilingual English/Spanish

Customer service

Cash handling

Data entry

POS system

Attention to detail

Education

High school diploma or GED

Tools

POS system

Microsoft Office

Job description

CCF Family of Brands in California is seeking a bilingual Customer Service Representative (CSR) to assist customers with check cashing, money transfers, and payments in a high‑performance retail setting. The role emphasizes in‑store service, accurate transaction processing, and relationship building to drive repeat business.

The position includes hands‑on training, coaching, and potential advancement within the growing company.