Customer Service Pro — Auto Collision Center

Caliber Collision; Thousand Oaks (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Benefits from day one

Overtime eligible

Paid vacation & holidays

Weekly pay

Career growth opportunities

Job summary

Caliber Collision in Thousand Oaks, CA is seeking a Customer Service Representative to greet customers and deliver exceptional service. You will monitor daily center workload, coordinate Rental Car partners, and ensure smooth flow from check-in to completion while complying with insurance authorizations and billing requirements.

Strong verbal and written communication, the ability to navigate multiple software systems (including Microsoft Office), and a collaborative attitude are essential.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Excellent verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to work through competing priorities in a fast-paced environment.
• Provide personable, friendly customer service and collaborate well with others.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and make load level recommendations.
• Coordinate Rental Car/Tow partners for one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Tools

Microsoft Office Suite

Job description

Caliber Collision in Thousand Oaks, CA is seeking a Customer Service Representative to greet customers and deliver exceptional service. You will monitor daily center workload, coordinate Rental Car partners, and ensure smooth flow from check-in to completion while complying with insurance authorizations and billing requirements.

Strong verbal and written communication, the ability to navigate multiple software systems (including Microsoft Office), and a collaborative attitude are essential.