Customer Service Pro — Auto Center, Growth Path

calibercollision; Ferndale (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Overtime pay

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/​g

Job summary

Caliber Collision Ferndale is seeking a Customer Service Representative to greet customers, provide extraordinary service, monitor center workload, and coordinate Rental Car/Tow services to deliver a one-stop experience.

Candidates should have 1+ years in a customer-facing environment and strong communication, with proficiency in Microsoft Office and the ability to handle fast-paced priorities in a collaborative setting.

Qualifications

• 1+ years of experience in a customer facing environment.
• Effective Verbal and written communication skills.
• Ability to navigate multiple software systems.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume and recommend load level adjustments as needed.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements regarding authorizations, billing and load level processes.

Skills

Verbal & written communication

Microsoft Office Suite

Tools

Microsoft Office Suite

Job description

Caliber Collision Ferndale is seeking a Customer Service Representative to greet customers, provide extraordinary service, monitor center workload, and coordinate Rental Car/Tow services to deliver a one-stop experience.

Candidates should have 1+ years in a customer-facing environment and strong communication, with proficiency in Microsoft Office and the ability to handle fast-paced priorities in a collaborative setting.