Auto Collision Customer Care Specialist

Caliber Collision; Ferndale (MI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

Weekly pay with overtime

Paid vacation & holidays from day 1

Career growth opportunities

Job summary

Caliber Collision in Ferndale, MI is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and understanding insurance requirements.

This role supports center operations in a fast-paced shop, handling inquiries, billing support, and load level planning to keep the workflow balanced. You will join a company that promotes from within and offers weekly pay and benefits.

Qualifications

• 1+ years of experience in a customer facing environment.
• Excellent verbal and written communication.
• Ability to navigate multiple software systems, including Microsoft Office.
• Provide personable, friendly customer service and collaborate well with others.

Responsibilities

• Greet internal and external customers and deliver extraordinary service.
• Monitor work volume and help manage load levels for the center.
• Coordinate Rental Car/Tow companies to provide one-stop service.
• Understand insurance partner requirements for authorizations, billing and loads.

Skills

Verbal communication

Written communication

Microsoft Office

Customer service

Multi-tasking

Tools

Microsoft Office Suite

Job description

Caliber Collision in Ferndale, MI is seeking a Customer Service Representative to greet customers and provide extraordinary service while coordinating rental car arrangements and understanding insurance requirements.

This role supports center operations in a fast-paced shop, handling inquiries, billing support, and load level planning to keep the workflow balanced. You will join a company that promotes from within and offers weekly pay and benefits.