Customer Service Representative

Caliber; Ferndale (MI); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid weekly pay

Overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/​I

Job summary

Caliber Collision in Ferndale is hiring a Customer Service Representative to greet customers and deliver outstanding service while coordinating between customers, rental car providers, and insurance partners. The role supports load-level planning and helps ensure smooth operations in a fast-paced center.

The ideal candidate brings 1+ year of customer-facing experience, strong communication skills, and proficiency with MS Office to manage multiple systems effectively.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and suggest load-level adjustments.
• Coordinate Rental Car/Tow with insurance partner processes.
• Maintain knowledge of insurance authorizations, billing, and load levels.

Skills

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Service Center

Ferndale

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within!
• A career for life - You'll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast‑paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation’s largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands‑on experts and Caliber Fleet Services for all services, which includes collision repair and full‑service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life®, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day.

By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.