Auto Service Concierge & Rentals Coordinator

Caliber; Ferndale (MI); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid weekly pay

Overtime eligible

Paid vacation & holidays

Career growth opportunities

Hands-on experience in a production/​I

Job summary

Caliber Collision in Ferndale is hiring a Customer Service Representative to greet customers and deliver outstanding service while coordinating between customers, rental car providers, and insurance partners. The role supports load-level planning and helps ensure smooth operations in a fast-paced center.

The ideal candidate brings 1+ year of customer-facing experience, strong communication skills, and proficiency with MS Office to manage multiple systems effectively.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Strong verbal and written communication skills.
• Ability to navigate multiple software systems including Microsoft Office.

Responsibilities

• Greet customers and provide extraordinary service.
• Monitor center workload and suggest load-level adjustments.
• Coordinate Rental Car/Tow with insurance partner processes.
• Maintain knowledge of insurance authorizations, billing, and load levels.

Skills

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Team collaboration

Tools

Microsoft Office Suite

Job description

Caliber Collision in Ferndale is hiring a Customer Service Representative to greet customers and deliver outstanding service while coordinating between customers, rental car providers, and insurance partners. The role supports load-level planning and helps ensure smooth operations in a fast-paced center.

The ideal candidate brings 1+ year of customer-facing experience, strong communication skills, and proficiency with MS Office to manage multiple systems effectively.