Customer Service Pro - 5-Day Week, On-the-Job Training

UniFirst; Haltom City (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team and serve as a liaison between customers and the company. We offer a 5-day work week with Saturdays and Sundays off and provide on-the-job training.

You will assist customers by answering questions about accounts, procedures, and services by telephone or email, deliver excellent service, and support the Sales Department while handling basic data entry and AR tasks. Training is emphasized.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.

Skills

Communication skills

Active listening

Time management

Attention to detail

Problem solving

Microsoft Office

Telephone etiquette

Education

High School diploma or GED

Tools

Outlook

Excel

Word

TEAMS

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team and serve as a liaison between customers and the company. We offer a 5-day work week with Saturdays and Sundays off and provide on-the-job training.

You will assist customers by answering questions about accounts, procedures, and services by telephone or email, deliver excellent service, and support the Sales Department while handling basic data entry and AR tasks. Training is emphasized.