Customer Care & AR Specialist

UniFirst Corporation; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

On-the-job training

401K with Company Match

Profit Sharing

Health Insurance

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Employee Assistance Program

Job summary

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

At UniFirst we have a 5-day work week, provide on-the-job training, and offer comprehensive benefits as part of our team. The role includes AR duties, data entry, and collaboration with the Sales department, with growth opportunities across the organization.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products (i.e Outlook, Excel, Word, TEAMS, etc)
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Active listener

Responsive

Personable

Verbal & written communication

Time management

Organizational skills

Team player

Problem solving

Mathematical skills

Physical stamina

Education

High School diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, TEAMS)

Job description

UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company.

At UniFirst we have a 5-day work week, provide on-the-job training, and offer comprehensive benefits as part of our team. The role includes AR duties, data entry, and collaboration with the Sales department, with growth opportunities across the organization.