Customer Service Pro - Weekends Off, On-the-Job Training

UniFirst; Kansas City (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in the United States (Missouri - Kansas City) is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, providing outstanding service and handling accounts receivable tasks.

Responsibilities include answering questions by phone or email, assisting the sales department, data entry, and resolving account issues through our escalation process.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• Verbal & written communication skills: professional telephone and email etiquette.
• Essential skills: active listener, responsive, and personable.
• Computer skills: proficient knowledge of Microsoft Office products ( i.e. Outlook, Excel, Word, TEAMS, etc )
• Time management and organizational skills with attention to detail.
• A collaborative, team-player capable of working independently.
• Problem solver in a dynamic environment.
• Comfortable performing basic mathematical skills ( i.e. adding, subtracting, multiplying, dividing, etc.)
• Must be able to lift up to 25 pounds, occasionally carry parcels or packages, walk short distances, and sit for extended periods.

Responsibilities

• Answer customers by telephone or email and manage accounts procedures.
• Provide excellent customer service to customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving conflicts through UniFirst's escalation process.
• Partner and provide administrative support to UniFirst's Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Accounts receivable

Verbal communication

Written communication

Active listening

Time management

Organization

Team player

Problem solving

Basic math

Microsoft Office

Data entry

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Teams

Job description

UniFirst in the United States (Missouri - Kansas City) is seeking a dedicated Customer Service Representative to join our team. You will be a key liaison between customers and the company, providing outstanding service and handling accounts receivable tasks.

Responsibilities include answering questions by phone or email, assisting the sales department, data entry, and resolving account issues through our escalation process.