Customer Experience Specialist — Cash & Transactions

Community Choice Financial Family of Brands; Wichita (KS); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid on-the-job training

Learning management system access

Cross brand training across 11 brands

Key Holder Program

Performance-based career advancement

Educational reimbursement

Medical insurance options (telemed)

401(k) and Roth 401(k) matching

Life and AD&D Insurance

Discount Marketplace

Paid time off 12 days first year

Casual dress code (jeans and sneakers)

Descrizione del lavoro

Community Choice Financial Family of Brands in Wichita, KS is seeking a Customer Service Representative (CSR) to help the local community access essential financial solutions. You will process transactions such as check cashing, money transfers, and customer payments, while delivering an exceptional in-store experience.

We offer hands-on training, coaching, and leadership development across our eleven brands.

Competenze

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Background check required. All background checks are conducted in accordance with applicable law.
• Bilingual (English/Spanish) is a plus and may be required for certain locations.

Mansioni

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain a full-time in-person attendance (40 hours/week) and weekends.

Conoscenze

Verbal and written communication

Data entry accuracy

Phone usage

POS system proficiency

Microsoft Office

18+ years of age

Formazione

High school diploma or equivalent

Strumenti

POS system

Microsoft Office

Descrizione del lavoro

Community Choice Financial Family of Brands in Wichita, KS is seeking a Customer Service Representative (CSR) to help the local community access essential financial solutions. You will process transactions such as check cashing, money transfers, and customer payments, while delivering an exceptional in-store experience.

We offer hands-on training, coaching, and leadership development across our eleven brands.