Customer Service & Payments Coordinator

RB Global, Inc.; Caseyville (IL); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

401k Match

PTO 15 days

Résumé du poste

RB Global, Inc. in Caseyville, IL is seeking a Customer Service Representative to provide exceptional service, answer inquiries, and process payments during sale days.

You will organize documents, upload records to the web, and coordinate with multiple departments to manage transactions. The role requires prior in-person customer interaction, comfort with computer systems, and a positive, team-oriented attitude under pressure, while supporting safety commitments and performing additional duties

Qualifications

• Previous work experience where you worked in-person with customers.
• Experience using computers, and able to learn to use new technology and software.
• A commitment to providing fantastic customer service.
• Able to work well and maintain a positive attitude in high-pressure situations.
• You thrive working as part of team, pitching in wherever you're needed.

Responsabilités

• The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
• Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
• Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
• Responsible for processing payments from successful bidders
• Provide customers with information about auxiliary services.
• Ensure that superior customer service is always delivered to all customers.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
• Perform other duties as assigned.

Connaissances

Customer service

Teamwork

Staying calm under pressure

In-person customer experience

Fast learner of software

Description du poste

RB Global, Inc. in Caseyville, IL is seeking a Customer Service Representative to provide exceptional service, answer inquiries, and process payments during sale days.

You will organize documents, upload records to the web, and coordinate with multiple departments to manage transactions. The role requires prior in-person customer interaction, comfort with computer systems, and a positive, team-oriented attitude under pressure, while supporting safety commitments and performing additional duties