Customer Service & Payments Specialist

TMX Finance Family of Companies; Port Saint Lucie (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Educational Reimbursement Program

401(k) Retirement plan with company 

Paid Time Off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Port Saint Lucie, FL. You will engage customers, process transactions, and provide financial services while maintaining data integrity and security.

This role requires full-time in-person work, strong communication skills, and dedication to excellent customer service in a fast-paced store environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy including loans, check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.

Skills

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Port Saint Lucie, FL. You will engage customers, process transactions, and provide financial services while maintaining data integrity and security.

This role requires full-time in-person work, strong communication skills, and dedication to excellent customer service in a fast-paced store environment.