Financial Services Customer Care Specialist

TMX Finance Family of Companies; Orlando (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

New hire training

Learning LMS

Career advancement

Educational reimbursement

Medical insurance

401(k) matching

Life & AD&D insurance

Voluntary benefits

Paid time off

Inclusive culture

Casual dress code

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Orlando, FL. You will serve customers, process transactions including loans, check cashing, money transfers, and payments, and maintain accuracy with POS systems.

We offer comprehensive training, benefits, and opportunities for growth. In-store, full-time position with weekend shifts; you must be 18+ with valid ID and pass background checks.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: remaining in a stationary position, standing up to 90% of the time, moving and transporting up to 25 pounds, moving about inside and outside of the store, and operating a keyboard.

Responsibilities

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions including loans, check cashing, money transfer, and customer payments.
• Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
• Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and remain updated on our evolving products and processes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Communication

Professional demeanor

Data entry

Driver's license

Auto insurance

Vehicle for work

POS system

Microsoft Office

Phone systems

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Orlando, FL. You will serve customers, process transactions including loans, check cashing, money transfers, and payments, and maintain accuracy with POS systems.

We offer comprehensive training, benefits, and opportunities for growth. In-store, full-time position with weekend shifts; you must be 18+ with valid ID and pass background checks.