Customer Service & Payments Specialist

Ccffamilyofbrands; Knoxville (TN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid training

Learning system

Cross-brand training

Leadership program

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life & AD&D

Voluntary benefits

Mental health resources

Discount marketplace

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Knoxville, TN. You will assist customers with transactions, provide personalized financial services, and help maintain an excellent in-store experience.

The position offers hands-on training, a comprehensive benefits package, and opportunities to advance across our eleven brands nationwide. In‑store, full‑time schedule including weekends is required.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills and professional demeanor.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver’s license, auto insurance, and personal vehicle for daily use.
• Background checks as required by law.
• Ability to meet physical demands (standing up to 90%, lift up to 25 lbs).

Responsibilities

• Connect with customers to build lasting relationships.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services that fit customers’ needs.
• Enter and maintain customer information in the POS system.
• Complete daily call campaigns to generate new business.
• Assist in account management and collections by accepting payments.
• Attend on-site events and store errands as needed.
• Maintain store appearance and cleanliness to enhance experience.
• Manage vault and cash drawer as needed and follow security protocols.
• Comply with Company policies and applicable laws and regulations.
• Stay updated on product and process changes.
• Multitask effectively in a dynamic environment.
• Maintain a full-time in-person schedule including weekends (40 hrs).

Skills

Communication

Data entry

POS system

MS Office

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Knoxville, TN. You will assist customers with transactions, provide personalized financial services, and help maintain an excellent in-store experience.

The position offers hands-on training, a comprehensive benefits package, and opportunities to advance across our eleven brands nationwide. In‑store, full‑time schedule including weekends is required.