Bilingual Customer Service Specialist

CCF Family of Brands; Smyrna (TN); Hybrid; USD 42,981,000 - 46,287,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross brand training

Educational Reimbursement

401(k) and company match

Life and AD&D insurance

Discount marketplace access

Paid time off (12 days first year)

Job summary

Community Choice Financial Family of Brands in Smyrna, TN is seeking a Customer Service Representative to handle in-store transactions, build customer relationships, and provide personalized financial services. This entry-level role includes hands-on training, promotions, and leadership development paths.

You will process payments, perform check cashing and money transfers, and maintain accuracy in a fast-paced store environment while ensuring compliance with company policies.

Qualifications

• High school diploma or equivalent.
• Bilingual English/Spanish required.
• Excellent verbal and written communication with customers and colleagues.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS system, and Microsoft Office.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.

Skills

Bilingual English/Spanish

Customer service

Data entry

POS system

Microsoft Office

Phone proficiency

Communication skills

Standing and light physical work

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands in Smyrna, TN is seeking a Customer Service Representative to handle in-store transactions, build customer relationships, and provide personalized financial services. This entry-level role includes hands-on training, promotions, and leadership development paths.

You will process payments, perform check cashing and money transfers, and maintain accuracy in a fast-paced store environment while ensuring compliance with company policies.