Customer Service & Financial Solutions Specialist (Full-Time)

TMX Finance Family of Companies; Nashville (TN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

New hire training program

Learning management system

Educational Reimbursement

401(k) with company match

Dental insurance

Vision insurance

Life and AD&D Insurance

Paid Time Off

Job summary

Community Choice Financial Family of Brands in Nashville is seeking a Customer Service Representative to deliver outstanding service during loan and pawn processes, educate consumers, and build relationships with customers and store teams.

You will handle payments, manage appointments, contribute to performance standards, participate in community events, and maintain accurate customer data while complying with laws.

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Must have valid driver’s license, auto insurance, and personal vehicle for use during workday (mileage compensated).
• Proficiency in using phone, POS, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required in accordance with applicable law.

Responsibilities

• Provide an exceptional customer experience throughout the loan or pawn process by educating consumers and making recommendations.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Meet store performance standards by leveraging partnership opportunities, obtaining referrals, and hosting events.
• Develop customer relationships to build new business and maintain store profitability and brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy and integrity.
• Uphold compliance with company policies, local, state, and federal laws and regulations.
• Maintain office security and manage vault, cash drawer, and deposits.
• Work in a rapidly changing environment and handle multiple tasks to meet performance standards.
• Communicate effectively with customers and team members at all levels.

Skills

Communication

Professional demeanor

Attention to detail

Data entry

Education

High school diploma or equivalent

Tools

Phone

Point of Sale

Microsoft Office

Job description

Community Choice Financial Family of Brands in Nashville is seeking a Customer Service Representative to deliver outstanding service during loan and pawn processes, educate consumers, and build relationships with customers and store teams.

You will handle payments, manage appointments, contribute to performance standards, participate in community events, and maintain accurate customer data while complying with laws.