Customer Service Associate | In-Store Transactions & Growth

CCF Family of Brands; Youngstown (OH); Hybrid; USD 42,981,000 - 52,266,000; Full time

Benefits offered by this job

Paid training

Educational reimbursement

Medical insurance

401(k) retirement plan

Life insurance

Paid time off

Employee discounts

Job summary

The Community Choice Financial Family of Brands (CCF) seeks a Customer Service Representative in Youngstown, OH to assist customers with transactions and financial services in-store. This entry-level role offers hands-on training and development with opportunities across a national brand family.

You will engage customers, process transactions, and support sales efforts while maintaining store standards. Full-time in-person schedule with weekend availability is required.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required as per policy.
• Ability to meet the physical demands including standing, lifting up to 25 pounds, and keyboard use.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Perform on-site duties, store errands, and participate in events.
• Maintain store appearance and cleanliness standards.
• Manage opening/closing procedures and vault/cash handling as needed.
• Uphold compliance with company policies and laws and stay updated on processes.
• Engage in ongoing training and adapt to product changes.
• Work in a dynamic environment and manage multiple tasks to meet targets.
• Perform additional tasks as directed by leadership.
• Maintain a full-time in-person schedule (40 hours/week), including weekends.

Skills

Customer service

Verbal communication

Attention to detail

Data entry

Physical stamina

Multitasking

Team interaction

Education

High School Diploma or equivalent

Tools

POS System

Microsoft Office

Job description

The Community Choice Financial Family of Brands (CCF) seeks a Customer Service Representative in Youngstown, OH to assist customers with transactions and financial services in-store. This entry-level role offers hands-on training and development with opportunities across a national brand family.

You will engage customers, process transactions, and support sales efforts while maintaining store standards. Full-time in-person schedule with weekend availability is required.