Customer Service & Orders Specialist (Industrial Lifting)

Metropolitan Crane & Hoist Co; Atlanta (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

Lift Solutions in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. You will interact with customers, sales and distributors, provide pricing and lead times, maintain order files, issue invoices, and resolve issues promptly with clear communication and attention to detail.

The role requires 1–3 years of customer service experience, strong communication, multitasking ability and computer proficiency, and it offers on-site

Qualifications

• 1–3 years of customer service experience or inside sales.
• Ability to multitask across inquiries, orders, and follow-ups.
• Strong written and verbal communication with attention to detail.
• Proficient with computer systems and basic software.

Responsibilities

• Handle customer inquiries and order processing in a timely manner.
• Provide information on product lines, pricing, and lead times.
• Maintain accurate order files, invoicing, and follow-ups.
• Resolve issues by clarifying details and escalating when needed.
• Deliver excellent customer experiences for customers, sales, and distributors.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Computer proficiency

Education

High school diploma or GED

Job description

Lift Solutions in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. You will interact with customers, sales and distributors, provide pricing and lead times, maintain order files, issue invoices, and resolve issues promptly with clear communication and attention to detail.

The role requires 1–3 years of customer service experience, strong communication, multitasking ability and computer proficiency, and it offers on-site