Customer Service Specialist - Industrial Lifting Equipment

Contrx Industries, Inc.; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lift Solutions in Atlanta, GA seeks a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. The role emphasizes accuracy, clear communication, and timely handling of customers and distributors.

The ideal candidate has 1–3 years in customer service or related fields, strong multitasking, and solid computer skills. On-site role with a focus on safety and customer satisfaction.

Qualifications

• 1–3 years of customer service experience, and/or inside sales or counter sales.
• Excellent verbal and written communication.
• Strong attention to detail and accuracy.
• Proficient with computer systems and software.

Responsibilities

• Acquire knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver excellent customer experience with every interaction; coordinate with sales and distributors for quotes, price and lead times.
• Accept and prepare orders, maintain files, invoice and follow up on orders.
• Resolve problems by clarifying issues, researching options, implementing solutions, and escalating if needed.
• Maintain thorough knowledge of company policies and procedures.

Skills

Customer service

Inside sales

Communication skills

Attention to detail

Computer proficiency

Education

High school diploma or GED

Job description

Lift Solutions in Atlanta, GA seeks a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. The role emphasizes accuracy, clear communication, and timely handling of customers and distributors.

The ideal candidate has 1–3 years in customer service or related fields, strong multitasking, and solid computer skills. On-site role with a focus on safety and customer satisfaction.