Customer Service Representative

Metropolitan Crane & Hoist Co; Atlanta (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

Lift Solutions in Atlanta, GA is seeking a Customer Service Representative to handle inquiries, process orders, and support the Rigging team. You will interact with customers, sales and distributors, provide pricing and lead times, maintain order files, issue invoices, and resolve issues promptly with clear communication and attention to detail.

The role requires 1–3 years of customer service experience, strong communication, multitasking ability and computer proficiency, and it offers on-site

Qualifications

• 1–3 years of customer service experience or inside sales.
• Ability to multitask across inquiries, orders, and follow-ups.
• Strong written and verbal communication with attention to detail.
• Proficient with computer systems and basic software.

Responsibilities

• Handle customer inquiries and order processing in a timely manner.
• Provide information on product lines, pricing, and lead times.
• Maintain accurate order files, invoicing, and follow-ups.
• Resolve issues by clarifying details and escalating when needed.
• Deliver excellent customer experiences for customers, sales, and distributors.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Computer proficiency

Education

High school diploma or GED

Job description

Lift Solutions provides end-to-end industrial lifting solutions. We offer OSHA compliance inspections, crane equipment, aftermarket services and parts for overhead cranes and other lifting and rigging equipment. Lift Solutions is committed to driving progress and efficiency. Our dedication to excellence and customer satisfaction ensures that every industry benefits from our expertise, state-of-the-art technology, and unwavering commitment to sustainability and safety. We are looking for a Customer Service Representative in Atlanta, GA to join the Rigging team.

Position Summary

The Customer Service Representative handles customer inquiries, resolves concerns, and processes orders in a timely and efficient manner.

Duties & Responsibilities

• Acquire thorough knowledge of product line and services.
• Answer incoming calls and assist with customer inquiries.
• Deliver an excellent customer experience with every interaction; day to day interaction with customers, sales and distributors providing requested information and support relative to price, availability, quotes, and lead times.
• Accepting and preparing orders, maintaining order files, invoicing, and satisfying request for order follow-up.
• Resolve problems by clarifying issues; researching and exploring options; implementing solutions; escalating unsolved discrepancies.
• Thorough knowledge of company policies and procedures.

Education

• High school diploma or GED preferred.

Qualifications

• 1-3 years of Customer Service Experience, and/or inside sales or counter sales.
• Ability to multitask.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accuracy.
• Computer proficiency.

Physical Ability Requirements

• Ability to sit or stand for prolonged periods of time.
• Ability to be mobile throughout facility to communicate with other departments.
• Ability to use a computer keyboard, computer monitor, and telephone for extended periods of time.