Customer Care & Order Support Specialist

Springfield Plastics, inc; Auburn (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A manufacturing firm in Auburn is seeking a Customer Service Representative to provide support and resolve issues for customer accounts. The ideal candidate must possess strong communication skills and be detail oriented. Responsibilities include managing orders, maintaining customer satisfaction, and utilizing software to process orders. Applicants should have a high school diploma and proficiency in Microsoft Excel and Outlook, with experience in CRM systems preferred. This role requires a reliable individual who can thrive in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Highly proficient in Microsoft Excel and Outlook.
• Experience in CRM systems preferred.

Responsibilities

• Communicate through email, phone, and in person.
• Answer phones and route calls on a multi-line phone system.
• Ensure excellent service standards.

Skills

Communication skills

Detail oriented

Multi-task and prioritize

Phone etiquette

Data Entry

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Dynamics

Job description

A manufacturing firm in Auburn is seeking a Customer Service Representative to provide support and resolve issues for customer accounts. The ideal candidate must possess strong communication skills and be detail oriented. Responsibilities include managing orders, maintaining customer satisfaction, and utilizing software to process orders. Applicants should have a high school diploma and proficiency in Microsoft Excel and Outlook, with experience in CRM systems preferred. This role requires a reliable individual who can thrive in a fast-paced environment.