Senior Customer Service Coordinator — ERP & Orders

Ultimate Staffing; Anaheim (CA); On-site; USD 33,062 - 38,572; Full time

Job summary

A dynamic staffing agency is seeking an experienced Customer Service Coordinator to manage order processing and ensure quality customer interactions in Anaheim, CA. The ideal candidate has over 5 years in customer service, with strong analytical and communication skills, and will thrive in a fast-paced manufacturing environment. This full-time position offers competitive pay, with a salary range of $24.00 - $28.00 per hour.

Qualifications

• 5+ years of customer service or sales operations experience.
• Direct experience in a B2B customer service environment required.
• Proficient in ERP systems, ticketing platforms, and Microsoft Excel.

Responsibilities

• Coordinate and manage full-cycle sales order processing using ERP systems.
• Respond to customer inquiries via phone, email, and ticketing platforms.
• Collaborate with Sales, Shipping, Production, and Product Support teams.

Skills

Communication skills

Analytical skills

Customer service principles

ERP systems proficiency

Interpersonal skills

Education

High school diploma or equivalent

Experience in B2B environment

Tools

Sage X3

Acumatica

NetSuite

Excel

Zendesk

Salesforce

Freshdesk

Job description

A dynamic staffing agency is seeking an experienced Customer Service Coordinator to manage order processing and ensure quality customer interactions in Anaheim, CA. The ideal candidate has over 5 years in customer service, with strong analytical and communication skills, and will thrive in a fast-paced manufacturing environment. This full-time position offers competitive pay, with a salary range of $24.00 - $28.00 per hour.