Customer Service & Order Support Specialist

Regency Management Services; United States; On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation

Employee Discounts

Job summary

Ashley Furniture is seeking a friendly, organized Customer Service Representative to join Regency Management Services’ Ashley Furniture team. You will support customers in person and by phone, ensuring orders move smoothly from purchase to delivery, while upholding service standards.

Ideal candidates have strong communication, multitasking, and problem-solving skills, plus basic computer proficiency and the ability to work in a fast-paced retail environment.

Qualifications

• Customer-focused role requiring friendly and organized interaction with customers.
• Strong communication, listening, and problem-solving abilities.
• Proficiency with basic office software and cash-handling.

Responsibilities

• Enter orders accurately into the company system.
• Process payments and apply to accounts.
• Handle cash per policies and prepare daily deposits.
• Answer calls and schedule deliveries with customers.
• Maintain open orders and update customers on status.
• Help showroom operations and support sales team.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Organization

Problem-solving

Teamwork

Bilingual (bonus)

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Ashley Furniture is seeking a friendly, organized Customer Service Representative to join Regency Management Services’ Ashley Furniture team. You will support customers in person and by phone, ensuring orders move smoothly from purchase to delivery, while upholding service standards.

Ideal candidates have strong communication, multitasking, and problem-solving skills, plus basic computer proficiency and the ability to work in a fast-paced retail environment.