Customer Service & Order Support Specialist

Motion & Flow Control Products Inc; Santa Fe Springs (CA); On-site; USD 37,000 - 52,000; Full time

Job summary

Motion & Flow Control Products Inc. in Santa Fe Springs, CA is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-ups.

The role supports customers, suppliers, and internal teams by gathering information, recording requests, and communicating updates using ERP and other systems. The ideal candidate will have a high school diploma and strong communication, organizational, and problem-solving skills to maintain accurate records and build positive

Qualifications

• Solid customer service experience and professionalism.
• Ability to gather information, document activity, and follow up.
• Strong written and verbal communication in a fast-paced environment.

Responsibilities

• Respond to routine customer inquiries via multiple channels.
• Prepare quotations and enter/update orders with accuracy.
• Use ERP and systems to track status and document activity.
• Coordinate with sales, warehouse, and accounts to ensure order accuracy and delivery puntuality.
• Escalate complex issues per procedure and provide timely updates.
• Maintain records including quotes, orders, and communications.
• Support outside sales and branch operations as needed.

Skills

Customer service

Communication

Documentation

Problem solving

Time management

Education

High school diploma

Tools

ERP systems

Job description

Motion & Flow Control Products Inc. in Santa Fe Springs, CA is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-ups.

The role supports customers, suppliers, and internal teams by gathering information, recording requests, and communicating updates using ERP and other systems. The ideal candidate will have a high school diploma and strong communication, organizational, and problem-solving skills to maintain accurate records and build positive