Customer Service & Order Coordination Specialist

MFCP; Boise (ID); On-site; USD 30,000 - 39,000; Full time

Job summary

MFCP is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-up across phone, email, fax, walk-ins, and business system channels. You will gather information, record and track requests, research routine to moderately complex issues, and communicate timely updates to customers, suppliers, and internal teams.

Under general supervision, you will use ERP and other systems to retrieve customer data, update orders, and support troubleshooting and

Qualifications

• High school diploma or equivalent required; additional coursework, certification, or training in business, customer service, supply chain, technical products, or related field preferred.
• Customer service, inside sales support, order management, administrative support, distribution, manufacturing, or technical product support experience preferred.
• Performs work under general supervision, applying established procedures, practical judgment, and solid working knowledge to complete routine to moderately complex assignments.
• Recognizes when issues require escalation and refers more complex, technical, non-standard, or policy-sensitive matters to higher-level staff, supervisors, or managers.

Responsibilities

• Respond to routine to moderately complex customer inquiries, requests for quotations, purchase orders, order changes, adjustments, cancellations, delivery questions, documentation needs, and service concerns through phone, email, fax, walk-in, and business system channels.
• Prepare quotations for standard and non-standard items, enter and update orders, and relay accurate quote, order, pricing, availability, and lead-time information to customers, suppliers, and internal partners.
• Use ERP and other computerized systems to retrieve customer information, track requests, gather order and inventory status, document activity, and support troubleshooting and follow-up.
• Coordinate with sales, warehouse, suppliers, purchasing, accounts receivable, and other departments to support customer satisfaction, order accuracy, delivery commitments, and timely resolution of service issues.
• Assess customer needs within assigned scope and suggest appropriate products, services, alternatives, or next steps when supported by established procedures and available information.
• Research and resolve routine customer service issues using judgment, available resources, and standard processes; elevate more complex, technical, pricing, delivery, or non-standard matters to appropriate higher-level resources.
• Maintain accurate records and required documentation, including quotations, order notes, customer communications, delivery updates, and supporting materials.
• Build and maintain positive customer relationships by communicating professionally, following up timely, and supporting consistent, ethical customer service practices.
• Support the Outside Sales Team and branch operations by providing order status, account information, documentation, and customer service support as needed.
• Identify recurring customer service, order, documentation, or process issues and share observations or improvement ideas with supervisors or managers.
• Maintain a safe, clean, and organized work area and adhere to applicable safety guidelines, company policies, and standard operating procedures.

Skills

Customer service

Order management

ERP knowledge

Documentation

Pricing basics

Education

High school diploma or equivalent

Job description

MFCP is seeking a Customer Service Associate to handle inquiries, quotations, order entry, and delivery follow-up across phone, email, fax, walk-ins, and business system channels. You will gather information, record and track requests, research routine to moderately complex issues, and communicate timely updates to customers, suppliers, and internal teams.

Under general supervision, you will use ERP and other systems to retrieve customer data, update orders, and support troubleshooting and