Customer Success & Order Specialist

Motion; Los Angeles (CA); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Motion Industries in Los Angeles, CA is hiring a Customer Service Representative to accurately fulfill orders and handle incoming calls on-site. You will process orders, provide quotes, and support inventory and shipping decisions.

The role emphasizes reliability, strong communication, and the ability to multi-task in a fast-paced environment. Prior experience is helpful but not required beyond a high school diploma.

Qualifications

• Reliable, organized, and detail-oriented.
• Strong written and verbal communication.
• Ability to multi-task and manage time.
• Moderate computer skills and use of business systems.
• Product knowledge preferred.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Negotiates price within parameters to influence gross profit.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Orders items to maintain inventory levels for customers.
• Determines cost-effective shipping methods for orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may handle returns.

Skills

Reliability

Organizational skills

Attention to detail

Communication

Multi-tasking

Computer skills

Product knowledge

Education

High School Diploma or GED

Job description

Motion Industries in Los Angeles, CA is hiring a Customer Service Representative to accurately fulfill orders and handle incoming calls on-site. You will process orders, provide quotes, and support inventory and shipping decisions.

The role emphasizes reliability, strong communication, and the ability to multi-task in a fast-paced environment. Prior experience is helpful but not required beyond a high school diploma.