Customer Service & Order Entry Specialist

Flow Control Group; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) matching

Paid time off & holidays

Parental leave

Job summary

Flow Control Group is seeking a customer service professional to enter customer orders and quotes into our ERP system, supporting the field sales team and ensuring accurate order statuses. You will help with new part setups, sourcing requests, and maintaining strong customer communications.

Collaborate with Purchasing and Corporate teams to identify issues, propose cost-saving ideas, and enhance service levels for internal and external customers.

Qualifications

• Excellent oral and written communication skills.
• Strong organization and prioritization abilities.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Customer service focus with attention to detail.
• 3 years customer service experience in distribution preferred.
• High school diploma or equivalency.

Responsibilities

• Enter customer orders and quotes into ERP system (Cloud Suite Distribution).
• Provide support for field sales via quoting, order entry, and order statuses; assists with new part setups and sourcing requests.
• Identify issues and provide cost-saving or process-improvement ideas.
• Demonstrate product knowledge and use Zendesk; coordinate with other departments to deliver excellent service.

Skills

Customer service

Communication

Teamwork

Time management

MS Office

Technical aptitude

Prioritization

Education

High school diploma or equivalency

Tools

ERP system

Job description

Flow Control Group is seeking a customer service professional to enter customer orders and quotes into our ERP system, supporting the field sales team and ensuring accurate order statuses. You will help with new part setups, sourcing requests, and maintaining strong customer communications.

Collaborate with Purchasing and Corporate teams to identify issues, propose cost-saving ideas, and enhance service levels for internal and external customers.