Customer Service & Order Support Specialist

Aptiv (WI); Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Career development resources

Job summary

Aptiv Interconnect in Houston, Texas is seeking a dedicated Customer Service Representative to support quoting and order entry, manage customer inquiries, and ensure exceptional service. This onsite role coordinates with engineering, production, planning, and shipping to resolve issues and keep customers informed throughout the order lifecycle.

The ideal candidate will have a high school diploma or equivalent, experience in sales support or admin in manufacturing, and strong communication skills

Qualifications

• High school diploma or equivalent required; business admin degree preferred.
• Experience in sales support or admin role in manufacturing or related industries preferred.
• Experience with Rail Mass Transit, Marine Oil & Gas industry preferred.
• Excellent communication and interpersonal skills for professional interactions.

Responsibilities

• Maintain strong customer relationships and ensure satisfaction.
• Prepare and distribute quotations, invoices, and reports.
• Enter customer orders accurately into the system.
• Field customer inquiries with prompt, solutions-oriented responses.
• Collaborate with Engineering, Production, Planning and Shipping to avoid delays.

Skills

Customer service

Communication

Documentation

Team collaboration

Problem solving

Education

High school diploma

Business Administration degree preferred

Tools

Google Workspace

ERP System

ADP Lyric

Job description

Aptiv Interconnect in Houston, Texas is seeking a dedicated Customer Service Representative to support quoting and order entry, manage customer inquiries, and ensure exceptional service. This onsite role coordinates with engineering, production, planning, and shipping to resolve issues and keep customers informed throughout the order lifecycle.

The ideal candidate will have a high school diploma or equivalent, experience in sales support or admin in manufacturing, and strong communication skills