Customer Sales & Service Specialist

Applied Fluid Power; Houston (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Applied Industrial Technologies is seeking an experienced Administrative Assistant in Houston. The role focuses on order processing, quotes, and customer service for internal and external clients. It also supports shipping, inventory management, and coordination with vendors and sales reps.

The ideal candidate has 3+ years in admin or hydraulics, strong organizational and communication skills, and proficiency with Word/Excel/Outlook; Prophet 21 ERP experience is preferred.

Qualifications

• 3+ years administrative and/or hydraulic experience or equivalent.
• Hands-on customer service or mechanical experience in hydraulics or related field.
• Proficiency in Microsoft Word, Excel, and Outlook; Prophet 21 preferred or similar ERP software.
• High School Diploma or GED required.

Responsibilities

• Receives requests for quotes, orders, and lead times from customers.
• Make quotations on standard items, write orders, and relays pertinent information to customers.
• Coordinates with vendors as well as other internal departments in handling purchase orders and providing service to customers.
• Assists with shipping and receiving as needed.
• Maintain branch records.
• Services both phone and walk-in customers.
• Check customer and vendor information, stock status information, and order entry.
• Assists outside sales reps as needed and assigned.
• Works with Credit Department.
• Assists in managing inventory.
• Communicates with vendors, corporate and other branch offices.
• Resolves customer complaints within their authority range.
• Orders office supplies and supports general manager/operations manager as needed.
• Provides leads to outside sales reps.
• Quotes both components and repairs.
• Identifies leads.

Skills

Accuracy

Professional conduct

English communication

Organization

Detail-oriented

Administrative skills

Deadline-driven

Education

High School Diploma or GED

Tools

Prophet 21 ERP

Job description

Applied Industrial Technologies is seeking an experienced Administrative Assistant in Houston. The role focuses on order processing, quotes, and customer service for internal and external clients. It also supports shipping, inventory management, and coordination with vendors and sales reps.

The ideal candidate has 3+ years in admin or hydraulics, strong organizational and communication skills, and proficiency with Word/Excel/Outlook; Prophet 21 ERP experience is preferred.