Customer Sales & Service Specialist

Applied Industrial Technologies; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Applied Industrial Technologies in Houston is seeking an organized Office Administrator to maintain an efficient office, process customer orders and quotes, and assist with shipping and receiving. You will support internal and external customers, answer phones, and keep files up to date.

The role requires attention to detail, strong organizational and communication skills, and proficiency with MS Word, Excel, and Outlook. Hydraulic or industrial distribution experience is helpful.

Qualifications

• High school diploma or GED required.
• 3+ years administrative experience or hydraulic experience or equivalent.
• Experience in customer service or mechanical hydraulics preferred.
• Proficient in Word, Excel, Outlook; ERP experience preferred.

Responsibilities

• Receives requests for quotes, orders, and lead times from customers.
• Make quotations on standard items, write orders, and relay pertinent information to customers.
• Coordinates with vendors and internal departments on purchase orders and providing service to customers.
• Assists with shipping and receiving as needed.
• Maintain branch records and service phone and walk-in customers.
• Check customer and vendor information, stock status, and order entry.
• Assist outside sales reps and work with Credit Department.
• Assist in managing inventory and communicate with vendors and other branches.
• Resolves customer complaints within authority; provide leads to outside sales reps.

Skills

Attention to detail

Organizational skills

Professional conduct

English communication

Administrative skills

Deadline driven

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Prophet 21 / ERP

Job description

Applied Industrial Technologies in Houston is seeking an organized Office Administrator to maintain an efficient office, process customer orders and quotes, and assist with shipping and receiving. You will support internal and external customers, answer phones, and keep files up to date.

The role requires attention to detail, strong organizational and communication skills, and proficiency with MS Word, Excel, and Outlook. Hydraulic or industrial distribution experience is helpful.