On-Site Customer Care & Orders Specialist

AHU Technologies Inc.; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive Hourly Pay

Medical Insurance

Dental Insurance

Vision Insurance

Company-Paid Life Insurance

Optional Voluntary Life Insurance

401(k) with Company Match

Hands-on Training & Career Growth

Job summary

AHU Technologies Inc. is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotations, and resolve inquiries. This on-site role interfaces with sales, production, and customers while maintaining accurate records.

The candidate should have a high school diploma, prior customer service experience is preferred, and strong communication and multitasking skills in a fast-paced manufacturing environment are required.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational abilities.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with a quality-focused mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Open and update customer accounts with accurate information.
• Respond to inquiries and provide quotations and technical information.
• Process orders, changes, and contract reviews.
• Resolve complaints with appropriate solutions.
• Coordinate sample requests, order status, and expedited shipments.
• Maintain documentation and customer records.
• Communicate with internal departments to ensure satisfaction.
• Perform data entry and ensure order accuracy.
• Travel occasionally as required.
• Perform additional duties as assigned.

Skills

Strong customer service

Relationship-building

Excellent verbal and written comms

Multitasking in fast-paced environment

Detail-oriented

Independent and team worker

Education

High School Diploma or equivalent

Tools

ERP/Business Software

Microsoft Office

Email systems

Quotations & Orders

Contract Review

Data Entry

Office Equipment

Job description

AHU Technologies Inc. is seeking a Customer Service Representative to manage customer accounts, process orders, prepare quotations, and resolve inquiries. This on-site role interfaces with sales, production, and customers while maintaining accurate records.

The candidate should have a high school diploma, prior customer service experience is preferred, and strong communication and multitasking skills in a fast-paced manufacturing environment are required.