Customer Service Representative

Aptiv (WI); Houston (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Career development resources

Job summary

Aptiv Interconnect in Houston, Texas is seeking a dedicated Customer Service Representative to support quoting and order entry, manage customer inquiries, and ensure exceptional service. This onsite role coordinates with engineering, production, planning, and shipping to resolve issues and keep customers informed throughout the order lifecycle.

The ideal candidate will have a high school diploma or equivalent, experience in sales support or admin in manufacturing, and strong communication skills

Qualifications

• High school diploma or equivalent required; business admin degree preferred.
• Experience in sales support or admin role in manufacturing or related industries preferred.
• Experience with Rail Mass Transit, Marine Oil & Gas industry preferred.
• Excellent communication and interpersonal skills for professional interactions.

Responsibilities

• Maintain strong customer relationships and ensure satisfaction.
• Prepare and distribute quotations, invoices, and reports.
• Enter customer orders accurately into the system.
• Field customer inquiries with prompt, solutions-oriented responses.
• Collaborate with Engineering, Production, Planning and Shipping to avoid delays.

Skills

Customer service

Communication

Documentation

Team collaboration

Problem solving

Education

High school diploma

Business Administration degree preferred

Tools

Google Workspace

ERP System

ADP Lyric

Job description

We always do the right thing, the right way.

Job Title: Customer Service Representative

Job ID: 754

Location: Houston, Texas Onsite

Job Type: Full Time

Compensation : DOE

Summary:

At Aptiv Interconnect, we inspire the world’s most innovative teams by doing the right thing, the right way. We are seeking a strategic customer service representative. The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will be part of the internal customer support team, supporting quoting and order entry, administrative tasks, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction.

Core Responsibilities:

• Maintaining strong, positive relationships with customers by delivering exceptional customer satisfaction and loyalty
• Prepare and distribute sales related documents such as quotations, invoices, and reports to support customer transactions
• Efficiently entering customer orders into the system, ensuring all details are captured accurately
• Fielding customer inquiries and concerns, providing prompt and professional solutions-oriented support
• Collaborating with Engineering, Production, Planning, and Shipping teams to identify any potential issues that could impact production scheduling
• Regularly track the status of customer orders and proactively provide updates, keeping customers informed throughout the process
• Work closely with Engineering, Production, Planning and Shipping teams to resolve customer issues and ensure smooth order management
• Collaborate with Inside Sales Managers and other internal resources to escalate and resolve customer issues
• Provide insights and updates to Sales to help drive team success and meet customer expectations
• Research customer complaints and issues, and provide solutions that enhance customer satisfaction
• Monitor and track sales activities, prepare relevant reports, and contribute insights that support the sales strategy
• Take initiative in addressing customer concerns, ensuring issues are resolved quickly and effectively to maintain a positive customer experience
• Proactive account maintenance, such as On Time Delivery Report review, Quote Follow ups as well as Order Booking review
• Demonstrate Aptiv's core values of Think and Act Like Owners, One Team, & Play To Win (TOP).

Position Requirements:

Education & Technical Qualifications

• A high school diploma or equivalent is required, with a preference for a degree in Business Administration or a related field
• Previous experience in a sales support or administrative role in manufacturing or related industry preferred.
• Experience with Rail Mass Transit, Marine Oil & Gas industry experience is preferred.
• Excellent communication and interpersonal skills, enabling professional interaction with customers and stakeholders.
• Regulatory Compliance: U.S. Citizenship, security clearance, or other legal/export control requirements apply.

Certifications & Competencies:

• Strong organizational skills and attention to detail are critical, as you will manage multiple tasks and priorities effectively
• Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides) is required to manage documentation and collaborate with teams
• Ability to work independently and as a part of a team in a fast-paced environment
• Familiarity with sales processes and customer service principles will be key to effectively supporting customers and internal teams

Compensation, Benefits & Legal:

Total Rewards & Compensation

• Benefits & Perks: Employees receive a comprehensive benefits package featuring health coverage, 401(k) with company match, paid time off, and career development resources.
• Google Workspace, ADP Lyric, ERP System.

EEO Statement

Aptiv is an Equal Opportunity Employer (Minorities/Women/Protected Veterans/Individuals with Disabilities). We adhere to all federal, state, and local laws governing non-discrimination and strictly prohibit workplace harassment of any kind.

Internal Eligibility Criteria

To be eligible for an internal transfer or promotion, employees must have at least 12 months of service in their current role and must be in good standing (not currently on a Performance Improvement Plan or have received a formal disciplinary warning within the last 6 months).

Location(s)

19515 Oil Center Blvd, Houston , Texas 77073 , United States

Workplace Type

On-site

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