Customer Service Representative

arcadiacold; Hazle Township (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Arcadia Cold Storage and Logistics in Hazle Township, PA is seeking a Customer Service associate to support site operations, handle orders, run daily reports, and coordinate with other departments to ensure timely responses to customer requests.

You will develop and maintain customer relationships, process inventory holds/releases, review receipts and outbounds for accuracy, and generate reports as needed, while maintaining organized documentation and meeting deadlines in a fast-paced logistics

Qualifications

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Excellent organizational skills and ability to multi-task.
• Proficient with Microsoft Office Suite.
• Strong sense of urgency and ability to meet deadlines.
• High attention to detail.
• Ability to follow verbal and written instructions and company policies.
• Comfortable working independently or as part of a team.

Responsibilities

• Develop and maintain customer relationships in a professional manner.
• Process hold/release of inventory.
• Review receipts/outbounds for accuracy.
• Invoice and verify accounts accurately and in a timely manner.
• Generate customer reports per customer request as needed.
• Verify inventory and notify customers of potential shortages.
• Ensuring electronic transactions are not failing.
• Coordinate with Operations on special customer requests, expediting when necessary.
• Serve as first point of contact to resolve customer issues.
• Maintain and file documentation in an organized and comprehensive way.
• Perform other duties and special projects as needed.

Skills

Verbal and written communication

Organizational skills

Multitasking

Attention to detail

Sense of urgency

Independent / team work

Follow instructions

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

COMPANY OVERVIEW

At Arcadia Cold Storage and Logistics, our mission is to design and deploy modern facilities and provide innovative solutions through the practical application of technology, creating meaningful value for our customers while helping them meet their strategic objectives – establishing The New Age of cold chain.

We believe our employees make us different. Our goal is to attract, retain and develop the best employees available in the markets we serve. Only through the strength of our employees will we attain our business goals.

Position Overview and Purpose

This role will be responsible for providing Customer Service assistance and guidance for their assigned site. The Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.

Essential Functions and Basic Duties:

• Develop and maintain customer relationships in a professional manner

• Process hold/release of inventory

• Review receipts/outbounds for accuracy

• Invoice and verify accounts accurately and in a timely manner

• Generate customer reports per customer request as needed

• Verify inventory and notify customers of potential shortages

• Ensuring electronic transactions are not failing

• Coordinate with Operations on special customer requests, expediting when necessary.

• Serve as first point of contact to resolve customer issues.

• Maintain and file documentation in an organized and comprehensive way.

• Perform other duties and special projects as needed.

Qualifications

• High school diploma or GED required

• Excellent verbal and written communication skills.

• Excellent organizational skills, including ability to multi-task and prioritize workload.

• Proficient computer skills, including Microsoft Office Suite.

• Strong sense of urgency and ability to meet deadlines.

• High level of attention to detail.

• Willingness to carry out procedures as directed.

• Understand and follow verbal instruction, written instruction, and company policies

• Comfortable working independently or as a team.

Arcadia Cold Storage and Logistics is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.