Customer Service & Order Specialist II

Motion Industries (MOT); Eden Prairie (MN); On-site; USD 48,000 - 61,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries is seeking a Customer Service Representative II in Minnesota to respond to complex inquiries, provide quotes, and place orders by phone, email, or walk-in. You will influence pricing within parameters while ensuring customer satisfaction and timely delivery.

The role requires strong communication, product knowledge, and multitasking with attention to detail. A high school diploma and several years of related experience are expected. Healthcare benefits and 401(k) are offered.

Qualifications

• Requires a high school diploma or GED and five or more years of related experience.
• Excellent written, verbal, and listening communication skills are required.
• Strong product knowledge and ability to negotiate pricing within parameters are expected.

Responsibilities

• Responds to complex customer inquiries regarding products and quotes.
• Places customer orders via phone, fax, email, or in person.
• Influences gross profit by negotiating sale and purchase prices within set parameters.
• Builds customer relationships to drive repeat business and process improvements.
• Ensures inventory levels are adequate and expedites backorders as needed.
• Handles returns and may manage multiple customers.

Skills

Communication

Negotiation

Product knowledge

Reliability

Organization

Attention to detail

Time management

Computer skills

Education

High school diploma or GED

5+ years related experience

Tools

MS Office

Job description

Motion Industries is seeking a Customer Service Representative II in Minnesota to respond to complex inquiries, provide quotes, and place orders by phone, email, or walk-in. You will influence pricing within parameters while ensuring customer satisfaction and timely delivery.

The role requires strong communication, product knowledge, and multitasking with attention to detail. A high school diploma and several years of related experience are expected. Healthcare benefits and 401(k) are offered.