Customer Service & Order Specialist — Growth, Training, PTO

Oldcastle BuildingEnvelope; Terrell (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off and holidays

Performance-based raises and bonuses

Training and development opportunities

Job summary

Oldcastle BuildingEnvelope in Terrell, Texas seeks a customer service professional to build strong relationships with clients and coordinate order flow. You will own customer communications, process orders in the ERP, and ensure on-time delivery while maintaining accurate order details.

The role requires at least two years of customer service experience, excellent organizational and communication skills, and the ability to work independently in a fast-paced team.

Qualifications

• Minimum two years of customer service experience.
• Strong organizational and planning abilities with analytical problem-solving skills.
• Ability to work independently in a fast-paced team environment and meet deadlines.
• Active listening and detailed order completion responses.

Responsibilities

• Develop meaningful relationships with internal and external customers.
• Be the main point of contact for our customers and own communications and ensure commitments are met.
• Receive and accurately process orders. Enter orders into our ERP system.
• Review sales orders for accuracy. Release to production for a schedule review.
• Maintain orders as needed. Processing adds, deletes, or changes.
• Provide timely and comprehensive order status updates to customers.
• Identify and resolve issues before they impact schedules.
• Collaborate with the scheduling team to address scheduling issues.
• Work with EPICS and EPICOR ERP systems.

Skills

Customer service

Relationship building

Communication

Organizational skills

Problem solving

Tools

EPICS ERP

EPICOR ERP

Microsoft Excel

Job description

Oldcastle BuildingEnvelope in Terrell, Texas seeks a customer service professional to build strong relationships with clients and coordinate order flow. You will own customer communications, process orders in the ERP, and ensure on-time delivery while maintaining accurate order details.

The role requires at least two years of customer service experience, excellent organizational and communication skills, and the ability to work independently in a fast-paced team.