Customer Service & Order Specialist — Growth & Benefits

High Country Plastics, Inc.; Caldwell (ID); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

Employer Health Savings Account (HSA)

401(k) with employer match

Job summary

High Country Plastics, a subsidiary of MAKS Plastics, is seeking a Customer Service front desk coordinator in Caldwell, Idaho. The role supports order management, customer inquiries, and interdepartmental communication to ensure a best-in-class experience for customers, dealers, and internal teams.

Ideal candidates are organized, customer-focused, and able to balance front desk duties with order entry and ERP coordination in a manufacturing environment.

Qualifications

• 2+ years of experience in customer service, administration, or finance-related roles (manufacturing experience preferred).
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams).
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple priorities and deadlines in a dynamic environment.
• Strong written and verbal communication abilities.
• Ability to handle confidential information with discretion.

Responsibilities

• Front Desk Management: Serve as the first point of contact for visitors, customers, vendors, and contractors, creating a welcoming and professional experience.
• Customer Relationship Management: Provide exceptional service to customers, dealers, distributors, and end users via phone, email, and other channels.
• Order Entry & Order Management: Accurately enter and process customer orders within the ERP system, verify pricing and inventory.
• Dealer & Sales Support: Prepare quotations, process sales docs, and support dealers and distributors.
• Cross-Functional Collaboration: Coordinate with manufacturing, logistics, quality, and inventory teams to meet customer expectations.
• Administrative Responsibilities: Maintain records, generate reports, and support special projects.

Skills

Communication

Organization

Problem-solving

Multitasking

Discretion

Tools

Microsoft 365

Job description

High Country Plastics, a subsidiary of MAKS Plastics, is seeking a Customer Service front desk coordinator in Caldwell, Idaho. The role supports order management, customer inquiries, and interdepartmental communication to ensure a best-in-class experience for customers, dealers, and internal teams.

Ideal candidates are organized, customer-focused, and able to balance front desk duties with order entry and ERP coordination in a manufacturing environment.