Customer Success & Order Operations Specialist

Prescott's, Inc; Victor (ID); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Healthcare insurance

Disability insurance

401K plan

Training opportunities

Inclusive culture

Job summary

Prescott’s Med in Idaho is seeking a Customer Support Specialist to keep orders moving smoothly between vendors, technicians, and customers. You’ll process sales orders, manage daily purchase order processing, track statuses, and coordinate returns and account updates.

You’ll provide backup support to Administrative and Fulfillment teams and assist the General Manager with projects, ensuring continuity across daily operations.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service, order processing, purchasing or a similar operations support role.
• Working knowledge of purchase orders, sales orders and the order-to-delivery process.
• Experience with an inventory or order management system (ERP).
• Proficiency with Microsoft Office, especially Outlook and Excel.

Responsibilities

• Process sales orders, create pick tickets and purchase orders as needed, and ensure all purchase orders are processed accurately and on time.
• Monitor open purchase orders daily, update notes on outstanding parts and estimated receipt dates, and resolve pricing discrepancies in collaboration with Parts Specialists.
• Maintain accurate sales order and work order notes, including order status, tracking information, and estimated delivery dates; update website orders with corresponding information.
• Manage customer and vendor return merchandise authorizations (RMAs) from initial request through credit or replacement.
• Maintain accurate customer and vendor account information, including contact and address updates, and complete required account setup and maintenance documentation.
• Provide backup and coverage for the Administrative Support Specialist and Fulfillment Specialist.
• Assist the General Manager and Director of Operations with projects and other operational needs as assigned.

Skills

Customer service

Order processing

Purchasing

ERP system

Education

High school diploma or GED

Associate's degree in business or related field

Tools

MS Outlook

MS Excel

SOS Inventory

ERP software

Job description

Prescott’s Med in Idaho is seeking a Customer Support Specialist to keep orders moving smoothly between vendors, technicians, and customers. You’ll process sales orders, manage daily purchase order processing, track statuses, and coordinate returns and account updates.

You’ll provide backup support to Administrative and Fulfillment teams and assist the General Manager with projects, ensuring continuity across daily operations.