Customer Service & Order Specialist (DoD Skillbridge)

USA MOT Motion Industries, Inc.; Fairbanks (AK); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. The role requires handling quotes, order entry, and basic inquiries, with opportunities to influence pricing within parameters.

Responsibilities include placing orders, maintaining inventory levels, and partnering with Account Representatives to ensure customer satisfaction. DoD Skillbridge eligibility is required.

Qualifications

• Strong communication skills including written and verbal.
• Attention to detail and accuracy in order processing.
• Ability to multitask and manage time effectively.
• Proficient in basic computer use and business systems.

Responsibilities

• Responds to basic customer inquiries, provides quotes, and handles order entry.
• Places customer orders by phone, fax, email, or in person (counter sales).
• Sourcing products and determining cost-effective shipping; expedites backorders as needed.
• Builds customer relationships to drive repeat business and improve processes.
• Partners with Account Representatives to ensure customer satisfaction.
• Maintains appropriate inventory levels and handles returns and exchanges.

Skills

Strong communication skills

Attention to detail

Multitasking

Time management

Reliability

Organization

Computer skills

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision. The role requires handling quotes, order entry, and basic inquiries, with opportunities to influence pricing within parameters.

Responsibilities include placing orders, maintaining inventory levels, and partnering with Account Representatives to ensure customer satisfaction. DoD Skillbridge eligibility is required.