Customer Order & Relations Specialist

USA MOT Motion Industries, Inc.; Houston (TX); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Houston, TX is seeking a Customer Service Representative to accurately fulfill orders and handle inbound calls under close supervision.

You will respond to inquiries, provide quotes, entry orders, and coordinate with Account Representatives to ensure customer satisfaction. Knowledge of pricing, inventory, and shipping is a plus; DoD Skillbridge eligible candidates encouraged.

Qualifications

• Typically requires a high school diploma or GED and 0 to 3 years of related experience or an equivalent combination.
• Must be eligible to participate in the DoD Skillbridge program.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Attention to detail

Communication skills

Multi-tasking

Time management

Product knowledge

Education

High school diploma or GED

Eligible for DoD Skillbridge

Job description

Motion Industries in Houston, TX is seeking a Customer Service Representative to accurately fulfill orders and handle inbound calls under close supervision.

You will respond to inquiries, provide quotes, entry orders, and coordinate with Account Representatives to ensure customer satisfaction. Knowledge of pricing, inventory, and shipping is a plus; DoD Skillbridge eligible candidates encouraged.