Customer Experience Specialist: Orders, Quotes & Support

CRH; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and disabilityBenefits

Group retirement savings program

Health and wellness programs

Inclusive culture with growth and内部促

Job summary

Oldcastle, a CRH company, is seeking a customer service professional to support inquiries, process orders, prepare quotes, and coordinate deliveries across North America. You will handle calls, emails, and walk-in customers while maintaining accurate records and ensuring accurate billing and shipments.

The role requires strong Microsoft Office skills, attention to detail, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma / equivalent or a comparable combination of education, experience or training in related field.
• Proficient in Microsoft Office Suite.
• Experience with multi-line phone system.
• Good with basic math.
• Good organizational and problem solving skills.
• Attention to detail.
• Ability to multi-task.
• Ability to sit for extended periods.
• Slight lifting of ship tickets and overnight packages.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinates mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Keep merchandise and sales brochures stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Answering incoming calls and managing voice mails
• Taking sales orders from sales representatives and customers by phone, radio, email and text message
• Assisting walk-in counter customers
• Receiving cash payments and running credit card approvals and check approvals
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Printing and distributing e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Skills

Microsoft Office

Verbal communication

Attention to detail

Multi-tasking

Basic math

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Oldcastle, a CRH company, is seeking a customer service professional to support inquiries, process orders, prepare quotes, and coordinate deliveries across North America. You will handle calls, emails, and walk-in customers while maintaining accurate records and ensuring accurate billing and shipments.

The role requires strong Microsoft Office skills, attention to detail, and the ability to multi-task in a fast-paced environment.