Customer Service Representative

Trillium Staffing; Washington (IL); On-site; USD 25,000 - 34,000; Full time

Job summary

Trillium Staffing has an immediate opening for a Customer Service Representative in Washington, IL. The ideal candidate will have strong customer service and organizational skills and enjoy working in a fast-paced manufacturing environment.

As a CSR, you will manage orders, coordinate production schedules, communicate delivery timelines, and help resolve concerns. This 1st shift role runs Monday–Friday, 7:30am–4:30pm, is full-time and temp-to-hire, with pay ranging from $18 to $25 per hour based

Qualifications

• 2+ years of customer service experience.
• Experience with ERP or order management systems.
• Excellent communication and computer skills.
• Manufacturing industry experience is a plus.

Responsibilities

• Process and manage customer orders using an ERP system.
• Coordinate production schedules and delivery timelines.
• Resolve customer concerns with internal teams.
• Maintain accurate customer and order records.
• Assist with billing, credits, returns and account issues.
• Manage EDI transactions and resolve order processing issues.
• Support sales with quotes, reports, account updates, and customer requests.
• Forecasting, inventory planning, and other administrative duties.

Skills

Customer service

Organizational skills

ERP/order management experience

Strong computer skills

Manufacturing experience

Education

High school diploma or equivalent

Tools

ERP system

Job description

Trillium Staffing has an immediate opening for a Customer Service Representative in Washington, IL! The ideal candidate will have strong customer service and organizational skills and enjoy working in a fast-paced manufacturing environment.

As a Customer Service Representative, you will serve as the primary point of contact for assigned customers by managing orders, coordinating production schedules, communicating delivery timelines, and helping resolve concerns. This position works closely with production, shipping, quality, accounting, and sales teams to ensure orders are processed accurately and delivered on time.

Primary responsibilities include:

• Processing and managing customer orders using an ERP system.
• Communicating with customers regarding orders, delivery schedules, product availability, and lead times.
• Monitoring orders and coordinating with production and shipping to ensure timely delivery.
• Maintaining accurate customer and order records.
• Responding to customer concerns and coordinating resolutions with internal departments.
• Assisting with billing, credits, returns, and other account-related issues.
• Managing EDI transactions and resolving order processing issues.
• Working with Quality and Operations to address product concerns and customer returns.
• Supporting sales with quotes, reports, account updates, and customer requests.
• Assisting with forecasting, inventory planning, and other administrative duties.

The Customer Service Representative is a 1st shift position. Hours are Monday - Friday, 7:30am - 4:30pm. Pay ranges from $18-$25/hour based on experience. This position is full time and temp-to-hire.

Qualifications:

• High school diploma or equivalent preferred
• 2+ years of customer service experience
• Experience working with ERP or order management systems
• Strong computer skills
• Manufacturing industry experience is a plus

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.