Customer Service & Order Fulfillment Specialist

Motion; Springdale (AR); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Paid time off

Job summary

Motion Industries in Springdale, AR is seeking a Customer Service Representative to accurately fulfill customer orders under close supervision.

You will respond to inquiries, provide quotes, place orders by phone, email, or walk-in, and work with sales teams to ensure customer satisfaction. This role emphasizes reliability, communication, and attention to detail in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0–3 years related customer service experience.
• Strong communication and problem-solving skills.
• Product knowledge is preferred.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders via telephone, email, fax, or in person.
• Negotiate prices within approved parameters to influence gross profit.
• Build relationships to drive repeat business.
• Ensure adequate inventory levels are maintained for customers.
• Determine cost-effective shipping methods.
• Collaborate with Account Representatives to ensure customer satisfaction.
• Handle backorders and process returns.
• Perform other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multitasking

Time management

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Springdale, AR is seeking a Customer Service Representative to accurately fulfill customer orders under close supervision.

You will respond to inquiries, provide quotes, place orders by phone, email, or walk-in, and work with sales teams to ensure customer satisfaction. This role emphasizes reliability, communication, and attention to detail in a fast-paced environment.