Order Fulfillment & Customer Care Specialist

Motion Industries (MOT); Springdale (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Springdale, AR is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will respond to inquiries, provide quotes, and enter orders via phone, email, fax, or walk-in.

In this role you will negotiate within assigned parameters to influence gross profit, build relationships for repeat business, and ensure inventory and shipping are handled efficiently. High school diploma and 0–3 years' experience preferred.

Qualifications

• High school diploma or GED with 0–3 years of related experience.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Proficient with basic computer applications and business systems.

Responsibilities

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, or walk-in (counter sales).
• Negotiate price within parameters to influence gross profit and meet customer needs.
• Build customer relationships to drive repeat business and process improvements.
• Ensure inventory levels and shipping methods support customer orders.
• Expedite backorders and assist with returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Basic computer skills

Education

High school diploma or GED

Tools

Email

Business systems

Job description

Motion Industries in Springdale, AR is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will respond to inquiries, provide quotes, and enter orders via phone, email, fax, or walk-in.

In this role you will negotiate within assigned parameters to influence gross profit, build relationships for repeat business, and ensure inventory and shipping are handled efficiently. High school diploma and 0–3 years' experience preferred.