Customer Service & Order Fulfillment Specialist

Motion; Roanoke (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

Motion Industries in Roanoke, VA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inbound calls. You will enter orders, quote products, negotiate within approved parameters, and help maintain inventory and shipping logistics while focusing on reliable service and relationship building.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities to develop product knowledge and contribute to a team-focused

Qualifications

• High school diploma or GED required; 0–3 years related experience.

Responsibilities

• Respond to basic customer inquiries and provide quotes.
• Enter orders by phone, email, fax, or in person.
• Negotiate sale and purchase prices within authorized parameters.
• Maintain inventory awareness and coordinate shipping methods.
• Build relationships to drive repeat business and improve processes.
• Handle returns and backorders as needed.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Basic computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Roanoke, VA is seeking a Customer Service Representative to accurately fulfill customer orders and handle inbound calls. You will enter orders, quote products, negotiate within approved parameters, and help maintain inventory and shipping logistics while focusing on reliable service and relationship building.

The role emphasizes strong communication, multi-tasking, and attention to detail, with opportunities to develop product knowledge and contribute to a team-focused