Customer Service & Order Fulfillment Specialist

Ultipro; Murrieta (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Ultipro is hiring a Customer Service Representative in Murrieta, CA. The role focuses on order management, quotes, and cash handling, with strong emphasis on delivering superior customer service at the counter, by phone, email or fax.

Responsibilities include coordinating deliveries with manufacturing, sales, and distribution, driving dealer relations, reinforcing product knowledge, and handling returns and warranties to ensure customer satisfaction.

Qualifications

• Experience in order management and customer service.
• Ability to coordinate deliveries with manufacturing, sales and distribution.
• Strong focus on accurate records and responsive service.

Responsibilities

• Input and process orders and quote requests, handle cash.
• Coordinate deliveries with manufacturing, sales, distribution and vendors.
• Monitor shipment dates to ensure timely delivery.
• Provide superior customer service at counter, by phone, email or fax.
• Drive sales through dealer communication and product knowledge.
• Handle returns, warranties and problem resolution with customers.
• Maintain customer records and process parcel shipments.
• Back up CSR for sales counter as needed.

Skills

Customer service

Order processing

Sales support

Conflict resolution

Inventory management

Job description

Ultipro is hiring a Customer Service Representative in Murrieta, CA. The role focuses on order management, quotes, and cash handling, with strong emphasis on delivering superior customer service at the counter, by phone, email or fax.

Responsibilities include coordinating deliveries with manufacturing, sales, and distribution, driving dealer relations, reinforcing product knowledge, and handling returns and warranties to ensure customer satisfaction.