In-Office Customer Service & Admin Support Specialist

istaffpros; Murrieta (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off (1 week after 1 year)

7 paid holidays

Opportunities for advancement

Supportive and professional team

Job summary

istaffpros in Murrieta, CA is seeking a detail-oriented Customer Service & Administrative Support Representative to join our office team. The role suits someone with administrative experience who enjoys helping people, managing details, and supporting a fast-paced, service-focused environment.

You will handle customer service via phone, email, and in-person, process policy documents, perform data entry, scheduling, and file management, and assist with quoting, billing inquiries, and renewals.

Qualifications

• Administrative, office, receptionist, or professional customer service experience.
• Highly organized, dependable, and detail-oriented.
• Professional communication skills, both written and verbal.
• Ability to multitask and meet deadlines in a structured office setting.
• Willingness to learn new software and follow established processes.
• Long-term career focus with a desire to grow and advance within the agency.

Responsibilities

• Deliver friendly, professional customer service via phone, email, and in-person
• Prepare and process policy documents, certificates, and client files
• Complete administrative tasks such as data entry, scheduling, and follow-up
• Maintain accurate records and ensure compliance with office and carrier procedures
• Support agents with quoting, policy changes, billing inquiries, and renewal processing
• Assist with office organization, document management, and client onboarding
• Maintain a clean, organized, and efficient work environment

Skills

Customer service

Data entry

Scheduling

Office software

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

istaffpros in Murrieta, CA is seeking a detail-oriented Customer Service & Administrative Support Representative to join our office team. The role suits someone with administrative experience who enjoys helping people, managing details, and supporting a fast-paced, service-focused environment.

You will handle customer service via phone, email, and in-person, process policy documents, perform data entry, scheduling, and file management, and assist with quoting, billing inquiries, and renewals.