In-Office Customer Service & Admin Support Specialist

istaffpros; Murrieta (CA); Presencial; USD 40.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement plan

Paid time off (1 week after 1 year)

7 paid holidays

Opportunities for advancement

Supportive and professional team

Descripción de la vacante

istaffpros in Murrieta, CA is seeking a detail-oriented Customer Service & Administrative Support Representative to join our office team. The role suits someone with administrative experience who enjoys helping people, managing details, and supporting a fast-paced, service-focused environment.

You will handle customer service via phone, email, and in-person, process policy documents, perform data entry, scheduling, and file management, and assist with quoting, billing inquiries, and renewals.

Formación

• Administrative, office, receptionist, or professional customer service experience.
• Highly organized, dependable, and detail-oriented.
• Professional communication skills, both written and verbal.
• Ability to multitask and meet deadlines in a structured office setting.
• Willingness to learn new software and follow established processes.
• Long-term career focus with a desire to grow and advance within the agency.

Responsabilidades

• Deliver friendly, professional customer service via phone, email, and in-person
• Prepare and process policy documents, certificates, and client files
• Complete administrative tasks such as data entry, scheduling, and follow-up
• Maintain accurate records and ensure compliance with office and carrier procedures
• Support agents with quoting, policy changes, billing inquiries, and renewal processing
• Assist with office organization, document management, and client onboarding
• Maintain a clean, organized, and efficient work environment

Conocimientos

Customer service

Data entry

Scheduling

Office software

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

istaffpros in Murrieta, CA is seeking a detail-oriented Customer Service & Administrative Support Representative to join our office team. The role suits someone with administrative experience who enjoys helping people, managing details, and supporting a fast-paced, service-focused environment.

You will handle customer service via phone, email, and in-person, process policy documents, perform data entry, scheduling, and file management, and assist with quoting, billing inquiries, and renewals.